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Miracle Walk Frequently Asked Questions
How do I register for Miracle Walk? |
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| Registration |
| Personal Page |
What is a Personal Page?
Do I have to change my Personal Page?
How do I change my personal fundraising goal?
How do I change my team name or team goal?
How can I see who is on my team?
| Donations |
When should I send in the offline donations I receive?
Someone donated to me/my team, but the donation doesn't appear on my/my team's honor roll. How do I get the donation to appear?
How can I see who has donated on my behalf?
| Privacy |
What is the difference between making my personal page private or public?
Is my information secure?
How is my credit card information handled?
How do I register for Miracle Walk?
Registering for Miracle Walk is easy. You can regiser online by clicking here and following the instructions on the screen, or you can print, fill out and mail in (or fax) a hard copy of the Miracle Walk Registration Form.
Can I register multiple people online for Miracle Walk?
You may register yourself and your children online, however each walker must be registered individually at this point in time. Adults over the age of 18 must each register themselves and must click in agreement with the online waiver in order to complete registration. Legal guardians may accept the waiver on behalf of minors.
I forgot my username and/or password.
Remember that your username and password are case sensitive. Please visit the log in page to have your username and password emailed to you. If you are still experiencing problems, please contact a Miracle Walk representative via email: miraclewalk@sbhcs.com or 973-322-4259.
What is a Personal Page?
A personal page is an online tool for you to use when soliciting support for Miracle Walk from your friends and family. Using your personal page, you will be able to ask family, friends, and co-workers to join you or your team at the walk, or to sponsor you by making a donation. Once you sign up for the walk online, by default, a personal page will be created for you. You will then have the option of personalizing this page by going to your Walk Center.
Do I have to change my Personal Page?
Once you register for the event, you will automatically have a personal page created for you. This page will have suggested content and a photo that you are free to leave as is, however a more compelling personal page attracts and engages supporters. Use your personal page as your own creative expression of your sincere commitment to this cause. Utliize the elements of text, photo, and status indicators to get your point across.
How do I change my personal fundraising goal?
First, login to your Walk Center. On the bottom right side of My Walk Center homepage is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
How do I change my team name or team goal?
Only the team captain has the ability to change the team information. The team captain will need to login to his/her Walk Center and click the "My Team Progress" button on the top right. On the Team Progress Page, team captains will have the ability to update the team name and goal.
How can I see who is on my team?
Login to your Walk Center using your username and password, and click the "Team Progress" icon. This will allow you to view your team roster and the amounts raised by each team member.
When should I send in the offline donations I receive?
It is best to send in all donations as early as possible so that they may be reflected in your personal fundraising goal progress, as well as the overall event fundraising goal progress. Please send donations made out to the Saint Barnabas Medical Center Foundation to 95 Old Short Hills Road, West Orange, NJ 07052.
Someone donated to me/my team, but the donation doesn't appear on my/my team's honor roll. How do I get the donation to appear?
Please contact a Miracle Walk representative at miraclewalk@sbhcs.com or at 973-322-4259. Give them your name, team name, the name of the person who donated on your behalf, and the amount donated. They will be able to have that donation properly assigned. Be sure to tell your team members that donors must click on a team member's name from the roster so that the donation is properly credited to the team.
How can I see who has donated on my behalf?
Login to the site using your username and password. Go to your Walk Center and click the "My Progress" icon. This will allow you to see your donor list and any amounts donated.
What is the difference between making my personal page private or public?
By default, a personal page is Public. This means that your name will appear in the participant search list. Anyone who accesses the site will be able to support you. Setting your personal page to Private means that your name will not appear on your team listing or in the participant search list. Only individuals who you personally invite (know your personal page URL) will be able to support you. If you wish to change the status of your personal page to public or private, login to your Walk Center and look for the link in the blue box on the right called "Make My Campaign Public/Private" and change the status of your personal fundraising page.
Is my information secure?
Convio has made every effort to protect your information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords, and personal information travel securely over the internet. They have also installed an encryption engine on our database server so your data is securely stored.
How is my credit card information handled?
Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.
